Frequently Asked Questions
At this time, we are only offering free shipping to our USA customers, we do ship to other regions of the world for a small shipping fee, the shipping process generally takes anywhere between 12-45 days, if you would like your products faster than the standard delivery method, you have the option to upgrade to other delivery shipping options listed on product pages. To find out these costs, just add a product to your cart and go through the checkout process.
To figure out what the price is to ship to your desired location, just add a product to your cart and proceed to checkout.
For full details on our shipping policies, visit this page. Info regarding returns or exchanges can be found here.
Misha's Palace Products
Do you only sell your own Clothing Designs?
Yes! Everything that you see on our site was designed and manufactured by our team of designers. Our suppliers are located in China.
What materials do you use?
All of our clothing come from a poly-cotton blended material for durability and affordability. Unless noted otherwise on the product page.
Do you restock out-of-stock items?
It depends, If the product sells well, we will most likely restock it or at least come up with an optimized version. :D~ But if a piece hasn't sold well, we may choose to discontinue.
Do you send order status updates when I place an order?
Yes! As soon as you place an order, we make sure you stay in the know. We send you an order receipt when an order has been placed. We send you a shipping status email (with tracking) when the order has been shipped out that can also be tracked through this page with easy-to-follow instructions.
How quickly do orders ship?
It will typically ship in 1-3 days. More info can be found on this page.
How long will it take to receive my order?
All items ship from our suppliers in China. Typically, orders will arrive within 2-3 weeks. This is normal (standard) international shipping times for USA. And the rest of the world.
Contact Our Support Team
Making our customers happy (and keeping them happy) is our number #1 priority. If you have questions that you can't find answers to, please reach out. Our office is open for business 8am-5pm EST Monday-Friday. You can reach us here. ; )